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| Ongoing Support from STEP1 | ||
| Because of our long-running dedication to your industry, our support staff knows and understands your business. When an issue arises that you need help with, you can rest assured that our staff will understand what you are calling about. | ||
| We are a very stable company. Our support staff has been with us for a long time. In fact, the average length of tenure is 17 years!! | ||
| We are very automated. We have a state-of-the-art call tracking system that lets our staff know exactly what’s been happening with your account. It also tracks response time, so both your company and our company can accurately track our performance for you. | ||
| Our Support Website has a user area where the latest manuals and information are available. We have just added a new feature for our customers called ‘K-Base’ – which stands for ‘Knowledge Base’. This gives you a search engine to help you get your question answered without even talking to support! And since it’s available 24/7, it is there to serve you on your timetable at your convenience. For technical support please visit support.step1.com. To enter your own support incident use the 'Ask Support' menu option from the Help menu in STEP1 or to talk to a real person just call 800-553-2602 | ||
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