STEP1 Support
Because of our long-running dedication to your industry, our support staff knows and understands your business. When an issue arises that you need help with, you can rest assured that our staff will understand what you are calling about.
We are a very stable company, and that is also reflected in the stability of our support organization. Our support staff has very low turnover. In fact, the average length of tenure for our support staff is 17 years!!
We apply technology to improve our support to you. We have a state-of-the-art call tracking system that lets our staff know exactly what’s been happening with your account. It also tracks response time, so both your company and our company can accurately track our performance for you.
Our Support website has a user area where the latest manuals and information are available. We offer an online Knowledge Base with a search engine to help you get your question answered if you prefer a self-service option without having to call support! And since it’s available 24/7, it is there to serve you on your timetable at your convenience.
To access our Support website, log into support.step1.com. To enter your own support incident use the 'Ask Support' menu option from the Help menu in your STEP1 application. To talk to a real person just call